Terms and Conditions

  1. Service Provider:  EMN Transcription Services Ltd. / Customer:  Name and Address outlined on the Project Booking Form/Quotation. 
  2. Signed agreement of Terms & Conditions & Project Booking Form/or quotation is required prior to commencement of any project.  Acceptance of Terms and Conditions / Project Booking Form/Quotation comprises the agreement between us. No variation of this agreement may be made except in writing. 
  3. An invoice will be issued on commencement of the work.
  4. Payments must be made within 14 days of date of invoice unless the client is a university or corporate entity. Universities must set up a purchase order in a timely manner with their accounts department to enable payment of their accounts. 
  5. In the event of any cheque from a client being refused by the bank, the client will be responsible for all bank charges resulting from the returned cheque.  
  6. Return postage is charged for 5 or more discs/tapes and for return via any means other than ordinary 2nd class post. 
  7. We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, legibility and/or quality of original or source material, delivery arrangements, unforeseen problems or other circumstances, including, but not limited to, illness, terms, conditions or circumstances that were not part of the original verbal or written quotation. 
  8. If we, EMN Transcription Services Ltd, agree any variation of the service we will be providing under this agreement, we, EMN Transcription Services Ltd, reserve the right to amend the price. 
  9. By accepting work or services agreed upon, you, the customer, assume full responsibility for final proofreading and accuracy of documents, final product or service.  
  10. EMN Transcription Services Ltd. cannot be held liable for damage to any media supplied by the customer either in our possession or in transit. 
  11. Where subcontractors are used, proof reading is their responsibility as part of their contract and no additional proof reading by Elaine Gillespie, Manager of EMN Transcription Services Ltd. is expected to be entered into. 
  12. All incoming emails, discs, CDs, or other media will be scanned for viruses. EMN Transcription Services Ltd. will not open unsolicited attachments to emails or email attachments which do not have an accompanying explanatory message. We endeavour to scan all emails and attachments sent to customers for viruses etc. however it is the responsibility of all recipients to check text, graphics, and attachments for trojans, viruses and worms as no responsibility or liability will be accepted by EMN Transcription Services Ltd. 
  13. If required, a Confidentiality Agreement will be forwarded on request, either provided by EMN Transcription Services Ltd. or supplied by the client and signed by EMN Transcription Services Ltd.
  14. We use WeTransfer which is a secure transfer site for sending/receiving your files. WeTransfer is GDPR compliant and you will find details of their security here https://wetransfer.zendesk.com/hc/en-us/articles/360000780226-WeTransfer-3-GDPR